Shipping policy
Shipping Policy for Mod Pearl TikTok Shop
Processing Time
• Orders are processed within 1-3 business days (excluding weekends & holidays).
• You’ll receive a confirmation email with tracking once your order ships.
Shipping Methods & Estimated Delivery Times
We offer the following shipping options:
|
Shipping Method |
Estimated Delivery Time |
Cost |
|---|---|---|
|
Standard Shipping |
3-7 business days |
Free (for orders over $75) or Flat Rate: $5.95 |
|
Expedited Shipping |
2-4 business days |
$12.00 |
|
Express Shipping |
1-2 business days |
$22.99 |
(Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.)
Order Tracking
• A tracking number will be provided via email or SMS once your order ships.
• You can track your package using USPS or via TikTok Shop’s order tracking page.
Shipping Restrictions
• We currently ship within the USA only.
• We do not ship to PO Boxes, APO/FPO addresses.
Lost or Stolen Packages
• We are not responsible for lost or stolen packages once marked as “delivered.”
• If your package is lost, contact the carrier or email us at shopmodpearl@gmail.com for assistance.
Damaged or Incorrect Orders
• If you receive a damaged or incorrect order, please email shopmodpearl@gmail.com within 48 hours with your order number and photos for a replacement or refund.